Carnage Design hand illustrate all the patterns and designs that are sold on this site. Each order is handmade and fulfilled by Contrado Imaging Ltd...
Delivery And Service
At Contrado we focus on product quality, great service and speedy delivery. Thanks to our own one-stop production facility, we dispatch many products within 24 hours of receiving the order. This is because all of our staff and production capabilities are in the same building, ensuring each product is printed and manufactured to the company’s long-established high standards. Production times vary according to each product detailed on its' product page and add shipping time on top. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. Contrado does not count weekends or public holidays as production days.
UK DeliveryContrado uses Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. Average delivery price is less than £5 regardless of how many items.
If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee.
If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.
UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.
Customs Tax / Duty
If your Contrado order is to be delivered outside the UK or one of our corresponding international sites, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.